Refund policy

If for some reason you are not happy with your online purchase, you have 7 days from the date your item was received to return it. You must notify us at hello@marmadukeshoppe.co.nz within 3 days of receiving your item that you are intending to return.

To be eligible for a return, your item must be unused with original tags and packaging, and receipt or proof of purchase. *Please note special order furniture may not be refundable.

Once your return is received and inspected, we will email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

You will be responsible for paying for your own shipping costs for returning your item/s. Shipping costs are non-refundable.

All sale items are final sale and non-refundable or exchangeable for cash or store credit.